Crown Commercial Service (CCS) is the biggest public-sector procurement organisation in the country. In 2017/18 we helped our customers save £601m, which meant they had more to spend on frontline services for the nation. With a growing customer base, CCS is set to become a £30bn organisation with even greater buying power within the next 4 to 5 years.
Join our team of brilliant Civil Servants on a mission to strengthen the UK economy and deliver savings to the UK taxpayer, through innovative, efficient and effective public sector procurement.
Director of Business Development & Customer Experience
Salary: circa £140,000
This is a key role leading the recently-formed Customer Experience Directorate. The post holder will be responsible for: driving revenue from c£15 billion to c£30 billion over the next 4 to 5 years, not least through excellent business development and lead conversion activities; and ensuring that the Crown Commercial Service is properly and effectively customer-focused in all its activities.
This is a challenging and exciting time for CCS, and the Director of Business Development and Customer Experience will be at the forefront of our efforts to ensure we realise our ambition. As a member of the CCS Senior Leadership Team and the Senior Responsible Owner, you will be responsible for a new programme of work to grow a new and efficient lead generation and conversion process within CCS - supported by appropriate technology, business and cultural change activities.
You will have relevant Executive/Senior stakeholder experience in business development either in the public or private sector, including an understanding of how business development can be applied appropriately in the public sector. You will have a proven track record of leadership that demonstrates excellent business judgement and an approach that builds and creates trust and maintains very strong and trusting relationships with a growing base of customers.
You will demonstrate the ability to build a new directorate, motivating and leading a new team of business development managers and marketing specialists to deliver. With strong strategic thinking and planning skills, you will have the ability to translate marketing strategy into deliverable operational results.
Deputy Director – Business Development
This is a rare opportunity to make a difference on a national scale. The post holder, in support of the Customer Experience Director, will be responsible for building and leading a team of business development and regional account management specialists to establish and nurture relationships with thousands of customer organisations in education, health, local government, the third sector, housing associations and the devolved administrations.
They will support these customer organisations to use CCS’s commercial expertise in order to provide effective and efficient frontline services for citizens and to deliver substantial savings for the organisations and taxpayers. The post holder will have an opportunity to make a significant contribution to the development of strategy in this area whilst leading day-to-day operations and engagement with new and existing customers in order to grow CCS’s business.
The successful candidate will be commercially focused and will likely be a proven and highly effective influencer in business development either in the public or private sector. Comfortable engaging at all levels, both internally and externally - for example with the CEOs and Chief Procurement Officers (CPOs) of national public sector bodies - they will have impeccable leadership credentials to allow them to have an immediate impact in a dynamic and complex environment.
A highly-developed and broad suite of skills will be required in order to ensure you can translate strategy into palpable operational results. The post holder will have a rigorous approach to ensuring that all business leads are converted into spend through our commercial agreements, including through defining and refining robust processes for lead identification, qualification, tracking and conversion. Excellent communications skills are a must, as will a demonstrable commitment to providing excellent service and great outcomes for our customers.
Regional Head of Business Development
£57,397 to £71,183 (£58,397 to £71,406 in London)
Roles nationwide. Home-based working will be considered
A key member of our new Customer Experience Directorate, you’ll lead your team to win new customers in your area. Your specialists will be deployed across the region and tasked with building relationships with a wide range of organisations. With your support, they’ll form partnerships that result in business growth and make procurement more cost-effective for all kinds of customers.
As well as masterminding the Regional Account Plan, you’ll raise our profile by representing CCS. It’s an outstanding opportunity to build a valuable network and take the lead with influential figures. At the same time, you’ll support the Deputy Director and senior colleagues, making sure that all business leads are converted into spend. Succeed, and you’ll become an integral part of our team.
Adaptable, determined and commercially sharp, you’ll thrive on the challenge of driving business development. You’ll already have an impressive track record – and you’re keen to make an even bigger impact. For that, you’ll need sound planning and data analysis skills, plus credibility at all levels. Naturally articulate, you’ll know how to inspire and give professional presentations. If you can also bring political, strategic and operational sense, you could have what it takes to drive growth and influence on the national stage.
Senior Business Development Specialist
£45,554 - £58,188 (£47,864 to £61,088 in London)
Roles nationwide. Home-based working will be considered
Joining our new Customer Experience Directorate, you’ll develop relationships with public sector bodies in your region. We’re targeting organisations in all areas, which means roles can be interesting and diverse. You could be helping schools buy photocopiers, working with the MoD, or procuring £multi-million contracts for the country’s largest councils. Whatever the project, you’ll deliver savings by leveraging the collective buying power of the entire public sector.
As well as building strategic customer relationships and working to the Regional Account Plan, you’ll be identifying new opportunities as part of a six-strong team. You’ll then ensure that all leads are converted into spend, while raising your profile and that of CCS. It’s an exciting opportunity to represent CCS at regional, cross-government and possibly national level, engaging with your region’s most influential figures.
Adaptable, determined and commercially sharp, you’ll thrive on the challenge of driving business development. You’ll have a strong track record – and you’re keen to build on it. To succeed, you must be highly numerate and comfortable with data analytics. You should also be a capable leader with good communication skills. Articulate and persuasive, you’ll know how to inspire and give professional presentations. If you can also bring political, strategic and operational sense, you could have what it takes to drive growth at CCS.
If you’re not successful at Band 5 level, you may be offered a similar role at a lower Band.